Pride in the Pride & Customer Focus

Customer focused culture effects your organisation internally as much as externally as it is the attitudes and behaviours throughout an organisation that creates cohesion, creating an environment where people actively wish to be. 

Customer Focus is a Safari, with all the animals of the savannah being represented.  With poor customer focus, a gazelle can be eaten by one of your pride, and your best members (Customer Focus Champions) be taken by poachers. 

It is essential that your customer focus be the priority of every member of your organisation. 

Benefits to an organisation of having a culture which takes pride in itself (the Pride) and every individual within the organisation feeling valued, cherished, supported and educated, reaps significant rewards. 

Some of these include:

• Reduced sick/stress leave

• A measurable and defined Customer Focus Culture

• Consistency and Continuity in actions across the organisation

• Greater Interdepartmental Communication

• All staff will have the confidence to deal with residents/customers in a positive and consistent manner

• All staff members take personal responsibility for their actions and maintaining the Customer Focused Culture

• Well adjusted staff who look forward to being within the environment

Having Pride in your Price is essential for an organisation that is proud of what it does, how it does it and who it does it for.

As part of our newsletter, Indigo Training will be regularly releasing the new comic strip “Customer Focus Capers”.  Written by Rum Charles and Illustrated by Leigh Ryan, “Customer Focus Capers ”will focus on Charlie (The Guv), CC (Carmen Collected) and Rodney as they work their way through the safari that is Customer Focus, providing you with not only laughs, but tangible hints and tips for your own Customer Focused workplace.

Sign up to our newsletter by emailing info@indigotraining.com.au  with the words “sign up” in the subject line so you too can follow their adventures through customer focus.